Terms of service
General Terms and Conditions of Von Schollenberger UG (limited liability)
§1 Applicability to Businesses and Definitions
(1) The following General Terms and Conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity (§ 13 BGB).
§2 Formation of a Contract, Storage of the Contract Text
(1) The following provisions regarding the conclusion of a contract apply to orders placed through our online store at http://vonschollenberger.de.
(2) Upon conclusion of the contract, the contract is entered into with:
Von Schollenberger UG (limited liability)
Lisa Schollenberger
Jahnstraße 23
D-72762 Reutlingen
Registration number HRB 780951
Registering court: Stuttgart Local Court
3) The presentation of goods in our online store does not constitute a legally binding offer on our part, but is merely a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract.
(4) Upon receipt of an order in our online store, the following provisions apply: The consumer submits a binding offer to conclude a contract by successfully completing the ordering process provided in our online store.
The ordering process consists of the following steps:
1) Selection of the desired goods
2) Confirmation by clicking the “Add to Cart” button
3) Review of the details in the shopping cart
4) Clicking the “Pay Now” button
5) Logging in to the online store after registration and entering the login details (email address and password).
6) Reviewing and correcting the entered data.
7) Binding submission of the order by clicking the “Place Order” or “Buy” button
Before submitting the binding order, the consumer may, after reviewing their information, return to the webpage where customer details are entered by clicking the “Back” button in their web browser to correct any input errors or cancel the ordering process by closing the web browser. We will immediately confirm receipt of the order via an automatically generated email (“Order Confirmation”). With this, we accept your offer.
(5) Storage of the contract text for orders placed through our online store: We store the contract text and send you the order details and our Terms and Conditions via email. You can also view the Terms and Conditions at any time at https://vonschollenberger.de/agb. You can view your past orders in our customer area under My Account --> Order History.
§3 Prices, Shipping Costs, Payment, Due Date
(1) The prices listed include the applicable sales tax and other price components. Any shipping costs are added separately.
(2) The consumer may pay via Shopify Payments (credit card [Visa, Mastercard, American Express], Shop Pay, Apple Pay, Google Pay, Sofort), or PayPal.
§4 Delivery
(1) Unless otherwise specified in the respective product description, the goods are ready for shipment. The delivery time is specified separately in the respective product description. The delivery period begins, in the case of payment in advance, on the day after the payment order is issued to the transferring financial institution, or, for other payment methods, on the day after the contract is concluded. If the end of the delivery period falls on a Saturday, Sunday, or public holiday at the delivery location, the period ends on the next business day.
(2) Delivery is made to the delivery address specified by the customer.
(3) If the customer is a consumer, the risk of accidental loss and accidental deterioration of the goods generally does not pass to the customer until the goods are handed over to the customer.
(4) If the customer grants the shipping service provider permission to leave the package at a designated location, delivery is made at the customer’s own risk. Delivery is deemed to have been completed upon placement of the goods at the agreed-upon location. In this case, the risk of accidental loss or accidental deterioration of the goods passes to the customer upon placement.
(5) We recommend that you do not grant permission for drop-off, as in this case the shipment will not be handed over in person.
§5 Retention of Title
We reserve ownership of the goods until the purchase price has been paid in full.
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§6 Right of Withdrawal for Customers as Consumers:
Right of Withdrawal for Consumers
Consumers are entitled to a right of withdrawal under the following conditions, whereby a “consumer” is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity:
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days, starting from the day on which you or a third party designated by you—other than the carrier—took possession of the goods.
Customized products are excluded from the right of withdrawal.
Exercising the Right of Withdrawal
We offer the easiest way to exercise your right of withdrawal directly on our website: Simply click the “Withdraw from Contract” button on our website vonschollenberger.de. This feature can be used without registration or a customer account and is available to you throughout the entire withdrawal period. After submitting the electronic withdrawal notice, you will immediately receive a confirmation of receipt via email.
Alternatively, you can also exercise your right of cancellation by informing us of your decision to cancel this contract through a clear statement (e.g., a letter sent by mail or an email):
Von Schollenberger UG (limited liability)
Lisa Schollenberger
Herderstraße 64
D-72762 Reutlingen
Email: hello@vonschollenberger.de
You may use the model withdrawal form (§ 7) for this purpose, though its use is not mandatory.
📌 New as of June 19, 2026 (§ 356a BGB): We provide an electronic withdrawal function on our website. Its use is voluntary; all other methods of withdrawal remain equally available.
Consequences of Withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.
You must return or hand over the goods to us without delay and, in any case, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires.
You are responsible for the direct costs of returning the goods.
You are liable for any loss in value of the goods only if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.
Return Policy
When returning an item, please ensure that the merchandise is in unused and like-new condition. You may, of course, inspect the merchandise—as is customary in a retail store—to check its condition, features, and fit. However, any use beyond this—in particular, prolonged wearing, everyday use, or washing the merchandise—may result in the merchandise no longer being considered new.
For hygienic reasons, we cannot accept heavily used, soiled, or damaged merchandise, and we reserve the right to claim compensation for the corresponding value. Every customer has the right to receive flawless, new merchandise. We therefore ask that you try on the merchandise with care and handle it gently.
End of the Cancellation Policy
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§7 Withdrawal Form
Sample Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and return it.)
To:
Von Schollenberger UG (limited liability)
Lisa Schollenberger
Herderstraße 64
D-72762 Reutlingen
Email: hello@vonschollenberger.de
I/we (*) hereby withdraw from the contract I/we (*) entered into for the purchase of the following goods (*)/the provision of the following service (*)
_____________________________________________________
Ordered on (*)/received on (*)
__________________
Order number
__________________
Name of the consumer(s)
_____________________________________________________
Address of the consumer(s)
_____________________________________________________
Signature of the consumer(s) (only for written notices)
__________________
Date
__________________
(*) Delete as appropriate.
§8 Warranty / Liability for Defects
(1) The statutory provisions governing liability for defects apply, unless otherwise provided below.
(2) Notwithstanding the foregoing, the following applies to contracts for the delivery of goods:
a) If the customer is a business entity (§ 14 BGB):
the seller may choose the method of subsequent performance;
the statute of limitations for defects in new goods is one year from delivery of the goods;
rights and claims for defects are excluded for used goods;
the statute of limitations does not restart if a replacement delivery is made under the liability for defects.
b) The above limitations of liability and shortened time limits do not apply:
to the customer’s claims for damages and reimbursement of expenses,
in the case of a defect that was fraudulently concealed,
to goods that were used in accordance with their normal intended use and whose defectiveness was caused thereby.
c) The following also applies to business customers:
The statutory limitation periods for the statutory right of recourse under Section 478 of the German Civil Code (BGB) remain unaffected.
If the customer acts as a merchant within the meaning of § 1 of the German Commercial Code (HGB), the customer is subject to the commercial duty to inspect and give notice of defects pursuant to § 377 HGB. If the customer fails to provide the notice required thereunder, the goods shall be deemed accepted.
d) If the customer is a consumer (Section 13 of the German Civil Code (BGB)):
the customer is asked to file a complaint with the delivery service regarding any goods delivered with obvious shipping damage and to notify the seller of this.
Failure to comply with this request has no effect on the customer’s statutory or contractual claims for defects.
Warranty of Von Schollenberger UG (limited liability)
(3) Notwithstanding the statutory warranty, Von Schollenberger UG provides a one-year limited warranty on all products, effective from the date of purchase, against manufacturing defects in materials and workmanship.
(4) In the event of a valid warranty claim, Von Schollenberger UG will, at its discretion, either supply replacement parts or replace the product.
(5) The following are excluded from the warranty:
normal wear and tear,
accidents (including loss or theft),
improper care or cleaning,
improper or negligent use,
natural color fading or material fatigue resulting from prolonged use.
(6) The warranty applies only to unmodified original products and exclusively to the original purchaser. It is not transferable.
(7) The warranty applies only if the product was purchased from an authorized Von Schollenberger UG dealer within the European Union and used there. To make a warranty claim, the product must be returned to Von Schollenberger UG for inspection, along with the proof of purchase.
Note: The statutory warranty remains unaffected by this warranty.
§9 Language of the Contract
The contract shall be written exclusively in German.
§10 LIMITATIONS ON LIABILITY AND DISCLAIMER OF WARRANTIES
VON SCHOLLENBERGER UG (LIMITED LIABILITY) MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE MERCHANDISE INCLUDED ON THE SITE NOR AS TO THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, VON SCHOLLENBERGER UG (LIMITED LIABILITY) DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. VON SCHOLLENBERGER UG (LIMITED LIABILITY) WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, VON SCHOLLENBERGER UG (LIMITED LIABILITY)’S SOLE AND EXCLUSIVE LIABILITY TO YOU SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR YOUR PURCHASE OF MERCHANDISE FROM THIS SITE. THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, WHATEVER THE CAUSE AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY. EVEN IF VON SCHOLLENBERGER UG (LIMITED LIABILITY) WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL THEIR ESSENTIAL PURPOSE. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Effective Date of the Terms and Conditions: June 2026
Free Terms and Conditions generated by agb.de
