Refund policy

§6 Right of Withdrawal for Customers as Consumers:

Right of Withdrawal for Consumers

Consumers are entitled to a right of withdrawal under the following conditions, whereby a “consumer” is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity:

Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days, starting from the day on which you or a third party designated by you—other than the carrier—took possession of the goods.

Customized products are excluded from the right of withdrawal.

Exercising the Right of Withdrawal

We offer the easiest way to exercise your right of withdrawal directly on our website: Simply click the “Withdraw from Contract” button on our website vonschollenberger.de. This feature can be used without registration or a customer account and is available to you throughout the entire withdrawal period. After submitting the electronic withdrawal notice, you will immediately receive a confirmation of receipt via email.

Alternatively, you can also exercise your right of cancellation by informing us of your decision to cancel this contract through a clear statement (e.g., a letter sent by mail or an email):

Von Schollenberger UG (limited liability)
Lisa Schollenberger
Herderstraße 64
D-72762 Reutlingen
Email: hello@vonschollenberger.de

You may use the model withdrawal form (§ 7) for this purpose, though its use is not mandatory.

📌 New as of June 19, 2026 (§ 356a BGB): We provide an electronic withdrawal function on our website. Its use is voluntary; all other methods of withdrawal remain equally available.

Consequences of Withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

You must return or hand over the goods to us without delay and, in any case, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires.

You are responsible for the direct costs of returning the goods.

You are liable for any loss in value of the goods only if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.

Return Policy

When returning an item, please ensure that the merchandise is in unused and like-new condition. You may, of course, inspect the merchandise—as is customary in a retail store—to check its condition, features, and fit. However, any use beyond this—in particular, prolonged wearing, everyday use, or washing the merchandise—may result in the merchandise no longer being considered new.

For hygienic reasons, we cannot accept heavily used, soiled, or damaged merchandise, and we reserve the right to claim compensation for the corresponding value. Every customer has the right to receive flawless, new merchandise. We therefore ask that you try on the merchandise with care and handle it gently.

End of the Cancellation Policy

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§7 Withdrawal Form

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it.)

To:
Von Schollenberger UG (limited liability)
Lisa Schollenberger
Herderstraße 64
D-72762 Reutlingen
Email: hello@vonschollenberger.de

I/we (*) hereby withdraw from the contract I/we (*) entered into for the purchase of the following goods (*)/the provision of the following service (*)

_____________________________________________________

Ordered on (*)/received on (*)

__________________

Order number

__________________

Name of the consumer(s)

_____________________________________________________

Address of the consumer(s)

_____________________________________________________

Signature of the consumer(s) (only for written notices)

__________________

Date

__________________

(*) Delete as appropriate.

Status of the right of withdrawal: June 2026