Refund policy

§6 Right of Withdrawal for Customers as Consumers:

Right of Withdrawal for Consumers

Consumers are entitled to a right of withdrawal under the following conditions, whereby a “consumer” is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity:

Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days, starting from the day on which you or a third party designated by you—other than the carrier—took possession of the goods.

Customized products are excluded from the right of withdrawal.

Exercising the Right of Withdrawal

We offer the easiest way to exercise your right of withdrawal directly on our website: Simply click the “Withdraw from Contract” button on our website vonschollenberger.de. This feature can be used without registration or a customer account and is available to you throughout the entire withdrawal period. After submitting the electronic withdrawal notice, you will immediately receive a confirmation of receipt via email.

Alternatively, you can also exercise your right of cancellation by informing us of your decision to cancel this contract through a clear statement (e.g., a letter sent by mail or an email):

Von Schollenberger UG (limited liability)
Lisa Schollenberger
Herderstraße 64
D-72762 Reutlingen
Email: hello@vonschollenberger.de

You may use the sample cancellation form (§ 7) for this purpose, although its use is not required. To meet the cancellation deadline, it is sufficient to send the notice of your intention to exercise your right of cancellation before the cancellation period expires.

We provide an electronic withdrawal function on our website. Its use is voluntary; all other methods of withdrawal remain equally available.

Consequences of Withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

You must return or hand over the goods to us without delay and, in any case, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires.

You are responsible for the direct costs of returning the goods.

You are liable for any loss in value of the goods only if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.

Return Policy

When returning an item, please ensure that the merchandise is in unused and like-new condition. You may, of course, inspect the merchandise—as is customary in a retail store—to check its condition, features, and fit. However, any use beyond this—in particular, prolonged wearing, everyday use, or washing the merchandise—may result in the merchandise no longer being considered new.

For hygienic reasons, we cannot accept heavily used, soiled, or damaged merchandise, and we reserve the right to claim compensation for the corresponding value. Every customer has the right to receive flawless, new merchandise. We therefore ask that you try on the merchandise with care and handle it gently.

Returns to the Correct Address

Please return the merchandise exclusively to the return address listed above (Herderstraße 64, D-72762 Reutlingen). Sending the package to any other address—especially to our corporate headquarters—may cause delays in processing your cancellation and result in additional costs, which may be billed to you in accordance with Section 4(7) of our Terms and Conditions.

End of the Cancellation Policy

Instructions for Cancellation and Returns

The following information will help you process your cancellation. Your statutory rights remain unaffected.

  1. Declare your cancellation: Click the “Cancel Contract” button on vonschollenberger.de and then confirm your cancellation by clicking “Confirm Cancellation.” We only need your name, order number, and email address. After submitting the form, you will immediately receive a confirmation of receipt via email. If you wish, you may voluntarily provide us with the reason for your cancellation. Alternatively, you may submit your cancellation via email or letter as described above.
  2. Pack the merchandise: Please include a note with your order number in the package so that we can identify your return.
  3. Return the merchandise: Send the merchandise immediately, no later than fourteen days after your cancellation, to the return address listed above (Von Schollenberger UG (limited liability), Lisa Schollenberger, Herderstraße 64, D-72762 Reutlingen). You may use a shipping provider of your choice, such as DHL (drop-off at a branch). We do not provide a return label; you are responsible for the direct costs of the return shipment.
  4. Keep proof of shipment: We recommend that you keep the shipping receipt or tracking information until you receive your refund so that you can provide proof of shipment to us.
  5. Refund: The refund will be processed as described above under “Consequences of Withdrawal.”

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§7 Withdrawal Form

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it.)

To:
Von Schollenberger UG (limited liability)
Lisa Schollenberger
Herderstraße 64
D-72762 Reutlingen
Email: hello@vonschollenberger.de

I/we (*) hereby withdraw from the contract I/we (*) entered into for the purchase of the following goods (*)/the provision of the following service (*)

_____________________________________________________

Ordered on (*)/received on (*)

__________________

Order number

__________________

Name of the consumer(s)

_____________________________________________________

Address of the consumer(s)

_____________________________________________________

Signature of the consumer(s) (only for written notices)

__________________

Date

__________________

(*) Delete as appropriate.

Status of the right of withdrawal: September 2026